Cisco TelePresence Services - Available Contracts

Cisco Services for Business Video Customer Testimonials:
https://video.cisco.com/detail/video/2539136797001/cisco-services-for-business-video-customer-testimonials?autoStart=true

Available Service Programs for Cisco TelePresence systems: 

TelePresence Essential Operate Services: These are the current post deployment maintenance programs to support Cisco TelePresence Hardware and Software products.

Here are the available service levels: Essential Operate Service features several hardware replacement response levels that are listed below:

1. Essential Operate 8X5XNBD & App SW update - Cisco services with item # prefix CON-ECDN
2. Essential Operate 8X5XNBD ONSITE & App SW update - Cisco services with item # prefix CON-ECDO
3. Essential Operate 8X5X4 & App SW update - Cisco services with item # prefix CON-ECEN
4. Essential Operate 8X5X4 ONSITE & App SW update - Cisco services with item # prefix CON-ECEO
5. Essential Operate 24X7X4 & App SW update - Cisco services with item # prefix CON-EC4N
6. Essential Operate 24X7X4 ONSITE & App SW update - Cisco services with item # prefix CON-EC4O
7. Essential Operate App SW Support and Update - Cisco services with item # prefix CON-ECMU

Example: Customer is interested in receiving replacement parts to replace faulty hardware the day after RMA is issued and during business hours only, then the appropriate service contract level would be "Essential Operate 8X5XNBD & App SW update". e.g. for a CTI-2210-VCR-K9 system, the "Essential Operate 8X5XNBD & App SW update" service item # is number CON-ECDN-2210VCR.

These new services replace the legacy  service offerings with :

• Suffix V04 Partner Core Advanced - replaced by Cisco services with prefix CON-PEDN
• Suffix V27 Partner Core Advanced - replaced by Cisco services with prefix CON-PEDN
• Suffix V28 Partner Core Advanced (US) - replaced by Cisco services with prefix CON-PEDN
• Suffix V09 Partner Core RFR
• Suffix V26 Partner Core RFR
• Suffix V31D Customer Core NBD – Domestic - replaced by Cisco services with prefix CON-ECDN or CON-PEDN
• Suffix V31 Customer Core NBD - replaced by Cisco services with prefix CON-ECDN
• Suffix V01D Customer Core NBD Onsite – Domestic - replaced by Cisco services with prefix CON-ECDO
• Suffix V01 Customer Core NBD – Onsite - replaced by Cisco services with prefix CON-ECDO
• Suffix V55 Demo - replaced by Cisco services with prefix CON-ECDN
• Suffix V27 and V04 - for ZCare 1 year services - replaced by Cisco partner services with prefix CON-PEDN

For USA customers, the most common service offerings had:

• Suffix V31D  for  Customer Core NBD – Domestic - replaced by Cisco services with prefix CON-ECDN or Cisco Partner services CON-PEDN, and
• Suffix V27 and V04 - for ZCare 1 year services - replaced by Cisco partner services with prefix CON-PEDN
• Suffix V07D - Domestic On-site Installations

Also available are:

TelePresence Remote Management Services (RMS) : Post deployment managed service offer that remotely monitors TelePresence products for overall health and availability. The RMS Assisted Managed Support Service is available globally and includes - 24x7x365 monitoring of TelePresence devices, - 24x7x365 Service Desk for live attendant assistance, - Incident, Change and Problem management, - E-mail notifications during incident lifecycle, - Basic service training, and - Monthly performance reports - TelePresence Essential Operate Service is a pre-requisite for TelePresence RMS service. All products under management by the TelePresence Remote management Service must be covered by an active TelePresence Essential Operate Service.

• Core Services - provided by Cisco - service item # list
• Cisco TelePresence Essential Operate Services - 4 page pdf - 2013
• SMARTnet Services - 23 page pdf  - SMARTnet services description 2012

To get the service quote process started we need some specifics . . .  Please complete this form

03/05/24