Under the US distribution agreements for Sony Videoconferencing products and services, a customer support team is available to all Sony videoconferencing product owners who have purchased the Service Package.
The Service Packages include:
Unlimited Phone Support Technical Support Center available 12 hours a day, 5 days a week (5AM to 5PM Pacific Time, M-F), Parts Replacement Service (Next-Day Advance Exchange Service), and All Software Upgrades from Sony.
For each system covered, you can just call or email the provided contacts, mention the serial number of your system, and then get help from the service desk. If replacement parts are required, they would be shipped out at no cost.
In addition to the service package, specialized training services are available. You can purchase as many one- and two-hour sessions as you need with up to six people per session.
Standard Sony warranty on videoconferencing products is 1 year parts and labor (exceptions do apply for some products). The standard warranty requires a return of the product to the factory for evaluation, repair & replacement. Some products (e.g. the PCS-XG80) require the addition of one or three year service contacts. With the added service contract, the key benefits are that the systems are covered by the Parts Replacement Service (Next-Day Advance Exchange Service), and you get All Software Upgrades from Sony.
There are limited alternatives available now for Sony PCS systems with expired service contracts. A re-certification fee or backdating of maintenance plan start dates may be required. Contact us about renewing Maintenance on your Sony PCS System - please provide the PCS model and your serial number..
03/05/2024