Unified Communications as a Service - UCaaS  - Give Voice to Teams!

Every business needs tools to help them be productive, collaborate with teammates and communicate with each other and the outside world. At the same time, business technology is quickly moving to the cloud, and companies of all sizes have to keep up if they want to stay relevant. Our simple and reliable UCaaS solution fulfills these needs for both existing and potential clients. There are key benefits to highlight:

1. Streamlined communication:
   • Daily tasks are simplified, and communication made effortless with everything clients need, accessible through one window. Microsoft Teams acts as a portal for chat, video and voice calls, and allows coworkers to collaborate on documents within a single space. Integration with Our Cloud PBX enables external calling with Teams using your desktop, mobile device or deskphone, in addition to an enterprise-grade telephony solution.
2. Seamless collaboration:
   • Available anywhere on any device, Office 365 apps and files can be accessed and worked on by team members at any time. Mobile and remote workers can connect in real time, and individual teams can build channels and workflow processes to separate and track projects while keeping everyone in the loop
3. Cost effectiveness:
   • Grouping multiple solutions together for a unified of productivity and collaboration suite is more affordable than purchasing standalone tools for each function. On the telephony side of things, Our Cloud PBX plans are affordable, with predictable charges that spare customers from bill shock and unexpected overages.
4. Security & reliability:
   • As a global technology leader, Microsoft products are held to the highest security standards; users can rest assured that their data is kept safe and secure. Our Cloud PBX is also highly reliable, with a 99.999% SLA and carrier-grade, multi-redundant class 4/5 switches.
5. Improved customer experience: No one likes dead air, endless ringing or a poorly-programmed auto attendant menu. An efficient, well-designed phone system solves these problems, greatly reducing the chances of customer dissatisfaction. UCaaS ensures calls are always answered and that they reach the right person the first time, creating a much smoother, more positive customer experience.

FAQs about UCaaS - Frequently Asked Questions about Unified Communications as a Service - 30 questions?

Our UCaaS offering combines the power of Microsoft productivity, communication and collaboration tools with our own reliable, in-house calling solution. We’ve paired Office 365’s Teams app and enterprise telephony to provide a modern, secure, cloud based collaboration suite. Microsoft 365 Business Voice add-ons also enable calling using Teams, and are available for a variety of Microsoft 365 and Office 365 plans. Internal and external communications capabilities, including voice, video, online meetings, instant messaging and file sharing in addition to word processing, number crunching and presentation tools equip businesses with everything they need to carry out their operations effectively and efficiently. An all-encompassing communication solution for SMBs, Microsoft’s calling add-on enables internal and external calling, integrated with Office 365 through Microsoft Teams. Users can use a cloud-based phone system to make audio, video and conference calls right from the app, from any device.

Key features of our UCaaS solution: Office 365 & Microsoft Teams • Familiar productivity tools such as Microsoft Word, Excel, PowerPoint & Outlook • Microsoft Teams for efficient, collaborative communication • Available voice and calling plan options via Microsoft • Ample cloud storage with OneDrive • Accessible from anywhere with any device • Powerful security & compliance. Our VoIP solutions • Cloud PBX calling system with available hardware • Flexibility & scalability to suit businesses of any size • Reliable service with 99.999% SLA • Dedicated on-boarding, deployment & account management • Carrier-grade telecom service connection • Predictable monthly payments without bill shock

According to Grand Review Research, the UCaaS market will be worth US$75.81 billion by 2020. “With the modern, global workplace being increasingly disconnected due to differences in time and location, the need for effective unified communications and collaboration is greater than ever.” -Jim Lundy at Aragon Research Just look around. Workers today expect to have the flexibility to access multiple devices from any location. Meanwhile, businesses are continuously looking for cost-effective ways to communicate and collaborate.

Unified communications (UC) refers to the integration of messaging, telephony, collaboration and productivity tools in a single interface across multiple devices. Unified communications as a Service (UCaaS) refers to the delivery of UC via the cloud.

UCaaS provides business with the tools they need to make calls, have meetings, work on documents and communicate online. • Instant messaging: allows teammates to chat and send each other various media on desktop, web-based and mobile devices • Telephony & voice: users can make internal and external calls using a handset, softphone, mobile device or applicable app or client • Voicemail: users can receive voicemails, transcribe them to text or an email and record voice messages • Meetings: teams can schedule and host meetings with audio and video conferencing plus file and screen sharing • Collaboration: teams can share and collaborate on different files on a centralized communication platform • Presence technology: teammates can show their availability (available, busy, away, etc.) and see the status of others in their team.

Contact us about these other topics & resources:

• Project Scoping Guide
• The Onboarding Process
• The Network Assessment
• Cloud PBX Deployment Checklist
• Cloud Services User Guide
• Phone Catalog - recommended & Compatible Devices
• Cloud PBX Quick Reference Guide

Here are two available public resources to help you with UCaaS:

1. All the tools you need to an in-depth Cloud UC UCaaS Self-Assessment. Featuring 675 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Cloud UC UCaaS improvements can be made.

In using the questions you will be better able to:

• - diagnose Cloud UC UCaaS projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
• - implement evidence-based best practice strategies aligned with overall goals
• - integrate recent advances in Cloud UC UCaaS and process design strategies into practice according to best practice guidelines

2. This study covers the world outlook for unified communication as a service (UCaaS) across more than 190 countries. For each year reported, estimates are given for the latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe.
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https://www.uctoday.com/unified-communications/ucaas/who-made-the-ucaas-magic-quadrant-for-2019/ - Gartner 2019 07

03/05/2024